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Battery Light Problem Ever Since The New Software Update


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#1 Titan125

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Posted 19 January 2020 - 11:38 AM

Around last October, I had an issue with my car stalling, 1.6 petrol, Mk3 titanium, 2011, turns out it was a the new breather pipe that needed a cable tie around the metal pipe that fits back into the engine. The local garage that I use aloso said that it hasn`t had an update for a while and can we update it, so I said yes, and thats when I started seeing the red battery light every now and again. I did book it in to get it looked at but had to cancel. Christmas and New year was busy and hetic, needed the car over the holidays and forgot, but as always the batttery light would come and go. Ignored it for a while too.

Then last Tuesday, 14/1/2020, on the way home from work I noticed the rear wiper going really slow as if the battey was low, and as I got nearer to home, the steereing went heavier.

A bit later on I though right I`ll take it out on the motorway and give it a spin, left the heater and stereo off when I set off. A few minutes in on the motorway, the dash threw up hill assist, TPMS not working, stereo screen went blank, service light came on, steering went heavy, no revs, no speedo, most of the dash lit up like a christmas tree, came off the next available junction, lights were flickering. So I`m thinking flat battery and knackered alternator.

Called  for recovery, and they said after having a quick look its the alternator, had to bump start it to get it back on my drive. Friday morning it barely started so I could get it to the garage, which is less than a mile away, it was already doing the usual lights flashing,warnings coming up, etc, steering heavy, and this was before I went to work.

I rang the garage and they said they can`t find anything wrong, the alternator tests fine and working and so does the battery, but as yet they haven`t driven it, I popped in yesterday and suggested to do that. Its still there now so car isn`t back on the the drive yet sadly. Worse case senario is a new ECU, as mine has thrown up a load of battery codes, they are looking at cheaper ways to fix this first though. but I`m not so sure.

All of this was after the software update was done, the garage I use is a good garage and I`ve used them for over 12 years, never had a bad thing to say but. But now I`m not so sure, either that or I`m not convinced about the car, I`m already eying up other cars even though I can`t afford to.

#2 E TEA 66

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Posted 19 January 2020 - 01:05 PM

Are they a proper Ford service centre because if they're not they may have messed up the programing and not realised it so either ask them to set it back to the original programs or get them to agree to pay to have it done at a Ford service centre .

#3 Titan125

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Posted 19 January 2020 - 02:50 PM

View PostE TEA 66, on 19 January 2020 - 01:05 PM, said:

Are they a proper Ford service centre because if they're not they may have messed up the programing and not realised it so either ask them to set it back to the original programs or get them to agree to pay to have it done at a Ford service centre .

No but it does say this at the bottom, of their website and I`m not taking this as gospel either :
Dealer Standard Diagnostics

We've invested heavily in dealer level diagnostics equipment with whizzpopper & Ford specialist equipment.

Then when you click the More Info link:

Specialists in vehicle diagnostic and electrical faults
We have made a substantial investment in dealer-standard diagnostic equipment to ensure we can cover all vehicles. Our diagnostics equipment can detect a range of faults, including:
  • ECU & Immobiliser Faults.
  • ABS Faults.
  • SRS/Airbag Faults.
  • Emissions faults relating to MOT failures.
  • Air Conditioning Faults
Dealer-Level Diagnostics

Using our specialist equipment, we can run a number of make-specific diagnostic tests.


whizzpopper
  • Code & Program vehicle's control unit.
  • Security Code Extraction.

Ford
  • Fuel Pump & Injector Coding.

I trusted them with my other cars when I moved in the area 12 years ago, but with this problem since the update, I`m not so sure. And seeing as how the car is still at the garage even now, I`ll paying them a visit tomorrow after work, on the way home

#4 E TEA 66

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Posted 19 January 2020 - 07:53 PM

Basically they have stated that they can identify and rectify faults found through the cars ecu and have the equipment to do so but don't state any where that they can do updates on or are approved by any manufacturer to do so and their for can not have access to up to date soft ware upgrade programmes as far as I am aware of and could easily ruin the ecu if they're not careful and tbh it's the one thing on any car that I'd only ever trust an approved Ford dealer to do .

#5 Titan125

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Posted 19 January 2020 - 09:52 PM

View PostE TEA 66, on 19 January 2020 - 07:53 PM, said:

Basically they have stated that they can identify and rectify faults found through the cars ecu and have the equipment to do so but don't state any where that they can do updates on or are approved by any manufacturer to do so and their for can not have access to up to date soft ware upgrade programmes as far as I am aware of and could easily ruin the ecu if they're not careful and tbh it's the one thing on any car that I'd only ever trust an approved Ford dealer to do .

Yep I i`ll go with you on that one, i`m gonna pop round tomorrow after work as i drive past the place anyway going home, and being careful i`ll ask a few questions, as i`m getting suspicious a bit, and unsure as to wether i made the right decision when i let them update the software, which when i`ve checked it was in November last year, not October.

However my other half has pointed out, that if I went the way of saying they could go to a Ford Service centre and they cover the costs, if they have messed it up for example, I would find it hard to prove it was them that caused this problem in the first place. I now thinking this may be the case. But I will ask about going back the point of how it was before, and probably a refund, as I keep all paper work regarding work done on our cars and they kept in files for future use, ie when it comes to sell a car on, or refer to work done earlier in the year.

#6 E TEA 66

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Posted 19 January 2020 - 11:00 PM

Yep! that sounds like a good plan to me and using the softly softly approach as going in with a raised temperament and being overly pushy just causes friction and they will just want you off their premises so being polite but persistent is the way to do it so fingers crossed for tomorrow .

Yes it could make matters awkward suggesting the car goes into Ford and they foot the bill as they would worry about the cost so getting them to re set the ecu to it's original settings would be the more promising suggestion and yes keeping the paper work for completed work is definitely good as that's proof of a good service history which is what I have always done even when just buying bulbs plus the paper work showing payment for a service done is proof of work being carried out in these situations if it's dated and got the business heading on it and their for is a receipt as far as I know of .

#7 Ldsundance

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Posted 21 January 2020 - 08:13 PM

PM me your reg or vin number and i will check to see if it was done by a ford vcmII machine on ford Etis

#8 Titan125

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Posted 24 January 2020 - 12:26 PM

View PostLdsundance, on 21 January 2020 - 08:13 PM, said:

PM me your reg or vin number and i will check to see if it was done by a ford vcmII machine on ford Etis

Sent a message to you, Cheers.


So far its been fixed, brand new alternator fitted, £75 all in, and from what I saw on Eurocar parts its around £230 ish for anew alternator, my local garage managed to get one a damn sight cheaper and its not a cheap looking one either, all the battery codes that the car threw up have been sorted too and they haven`t come back since the garage tried to recreate the problem from when my car first broke down last week on Tuesday (14/1/2020), its been in the garage since I managed to just about hobble over in it on the Friday the same week, only just about got it back yesterday. So fingers crossed I won`t see the battery light on again any time soon, as if it does come back up its probably going to be a new ECU, and they ain`t cheap.

#9 E TEA 66

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Posted 24 January 2020 - 04:38 PM

Nice one mate 8) and yes let's hope that's the last of the issue .
Yes alternators are not cheap although in all honesty the cost at euro is probably with a surcharge which you get back when you take the old alternator back so at a guess possibly a £100 off the total cost of the new one .

Tbh my last alternator cost me £25 second hand and has been fine but still that's taking a chance off eBay but it was worth it as it's covered around 3k without issues .