write a official complaint to the sales person, sales manager, the director of which ever ford franchise it is and send one off to ford themselfs. we did that when our order was being messed about by a ford garage we stated that it was luck we didnt go to honda.... we got a quick response back that they are looking into why we were treated like that and everything was being logged and we got an applogy too! it was nothing like they way youve been treated but its something but id certianly kick up big style !!!! good luck :D