Initially the Ford wanted the dealer to buy the car back, an assisted purchase, but because it was a privilege sale the losses incurred by the dealer would be too large so they arranged for Ford to issue another voucher. I must say that since then its been decided the car will just return to Ford and not be an assisted buy back. Justice: Get yourself a copy of the terms and conditions of the Commitment process, they are surprisingly black and white , with no reference to privilege customers being excluded. You are still a paying customer and that is discrimination Disney: The car was